Frequently Asked Questions
Click on a question below to show the answer. If you have any questions that are not covered by the FAQ's then please do not hesitate to contact us.
The photographs are printed on professional fine art quality archival photo paper. Top quality, premium archival inks are used for maximum print life. Actual print stability and longevity will vary according to how you display your prints, the light intensity, humidity and atmospheric conditions. For maximum print life, it is recommended that prints be displayed under glass and away from direct sunlight.
Traditionally, black and white images are framed with a white or off-white mount-board and a simple black frame for a classic look. Depending on your taste and budget there are plenty of options available, from ready-made to custom-made frames from your local framer. While we do not offer a framing service, we can give advice on framing options to enhance your print.
They will look even better! Computer monitor images have much lower resolution and much lower tonal range than a photographic print. This difference means that the print generally shows greater contrast, texture, tonal range and scale than a screen image. In addition, computer monitors are often calibrated differently and can therefore introduce variations in brightness, contrast and color. While we have made every effort to provide images that represent the final print well, you will find that your actual print is even more visually impressive.
If you would like to purchase a custom-sized image or would like to specially commission photographic work, please contact us directly to discuss your requirements.
Placing an Order
Purchasing prints from Oxford Photos is simple and secure. All transactions are handled by PayPal using a secured internet connection. This helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
- To order a print, click the "add to basket" link next to the size you want. The Oxford Photos PayPal shopping cart screen will open and you have a secured connection to PayPal.
- The PayPal Shopping Cart screen will show the print you have selected and its price. If you wish to add more prints to your basket you can return to the web site by clicking on the "Continue Shopping" link. If you are happy with your selection, click on the "Proceed to Checkout" button.
- You then have the option to pay with Credit Card or Log In. If you already have a PayPal account you can log in and use it to complete the transaction, otherwise enter your billing information on the secure form provided. You do not need to have or create a PayPal account in order to complete the transaction.
- After completing the transaction you will be sent an e-mail confirming your order. We advise you to print out this page for your records in case you need to contact Oxford Photos about your order.
Yes. We have chosen to accept payment online exclusively through PayPal which provides an exceptionally secure service for online shoppers. It is also convenient to use as it is not necessary to set up a PayPal account to place your order. All transactions are processed directly on www.paypal.com rather than through individual websites meaning that your payment details remain unknown to the seller. When ordering on Oxford–Photos.com you will notice this as you click on the PayPal link next to your chosen image and size option – you are instantly re–directed to PayPalís secure site where you are able to enter your details without risk.
No. You can pay by credit or debit card without having to create a PayPal account. If you have a PayPal account then you can of course log in and use it to complete the transaction.
If you prefer to pay by cheque, please print this order form, and send it along with your cheque made out to "Nigel Francis Photography Ltd". Instructions and address information are on the form. We can only accept cheques in UK pounds sterling.
Yes. We are confident that you will be pleased with your prints. If you are unsatisfied with your print for any reason, simply return it to us within 21 days of delivery in the original packaging for a refund.
Postage and Packing
No. We ship all orders free of charge to anywhere in the world. The price you pay for the print is the price you see on the website and we do not add on any additional fees at the checkout stage.
Prints are typically shipped within 1 week and then delivered within 7-10 days depending on the destination. Please note that payment by cheque takes longer to process.
All UK orders are sent recorded delivery first class post; therefore someone will need to be at home to sign for the package. Otherwise the postman will leave a card for you to collect the print from the local sorting office. Please note that they will only keep it for 7 days after which it will be returned to Oxford Photos.
Prints are posted worldwide in very tough large diameter waterproof cardboard tubes.
We make every attempt to ensure that your prints arrive safely. However, on the rare occasion that your prints might have been damaged during shipping, we will replace them at no additional charge. We simply ask that you contact us within 3 days of delivery and return the damaged prints.